KnowledgePoint: cross-organisational enquiry handling for life-saving expertise across the globe
Organisation:
IRC International Water and Sanitation Centre
Partners:
WaterAid, Practical Action, RedR, EngineerAid and local partners
Location:
Global
Challenge(s) addressed:
- Existing and future high demand for reliable and timely expertise in field operations from those who need critical, technical advice or information
- Duplication and inefficiency in having isolated support services
Innovation Factor: inventing shared processes and developing a supporting ICT platform, allowing local stakeholders and international organisations to pool technical expertise, delivering and tracking life-saving information responses.
Added Value: increasing the range of expertise open to enquirers, raising peak direct support capacity during emergency response, improving links to and utilisation of existing knowledge bases, providing a range of data on enquiry levels and type.
Innovation Phases Description:
- Recognition: Opportunity identified and systematically documented;
- Invention: Collate stakeholders’ requirements to invent a common process and develop prototype for participatory review.
Key Deliverables / Impact: Deliverables for this phase include:
- To work with partners to invent and test a shared organisational process that enables technical support services to become more integrated, more collaborative and more reciprocal between stakeholders
- To identify technologies to support this process, and to create a proof-of-concept prototype
